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BBC

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A CONNECTED TV EXPERIENCE

 

I was the lead UX designer on the BBC’s IPTV platform YouView, driving the team through the full design lifecycle from early concepts through wireframes into visual designs. I also worked with one other information architect to define the structure of the experience and content, and pitched the designs (successfully) to members of the BBC Trust. I worked closely with the agency RKCR on the creation of the YouView brand, look-and-feel, and tone of voice.

 
 
 

WHOLE NEW PATTERNS OF EXPERIENCE

 

In addition to designing for a whole new kind of interface, mediated by a remote control, there were many other challenges with a project so ambitious: working closely with tech to integrate multiple sources of data and information, coordinating design sessions with partner broadcasters (ITV, Channel 4, and Channel 5 were all heavily involved), creating extremely user-friendly navigation layers, specifying the experience properly for the physical box manufacturers, and integrating multiple rounds of user testing - to name a few.

 
 
 
 
 

DOCUMENTING THE EXPERIENCE

 

The task of documenting the content, states and interactions was colossal, and made even more so by the system interface layers and how everything tied to the remote controls.

 
 
 
 
 

JOURNEYS RULE

 

We merged lots of documentation techniques to address the complexity of the system. Sitemaps became user journeys and documenting every state meant thousands of pages of specification.